Terms and Conditions

Terms & Conditions – Kidsavia

Welcome to Kidsavia! By using our website (www.kidsavia.com) and purchasing our products or subscription services, you agree to the following Terms and Conditions. Please read them carefully before placing an order or using our platform.

1. About Us

Kidsavia offers curated children’s products, toys, and activity boxes designed to support learning through play. Our services are tailored to families across the GCC, with a focus on safety, quality, and creativity.

2. Eligibility to Use

By using our site, you confirm that:

You are at least 18 years old, or accessing the site under the supervision of a parent or legal guardian.
You are legally capable of entering into binding contracts.
All personal information provided is accurate and up to date.

3. Orders & Payments

All prices are displayed in AED (United Arab Emirates Dirham) unless otherwise stated.
Orders are confirmed only upon receipt of full payment.
We reserve the right to refuse or cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.
Payment is accepted through secure online gateways using credit/debit cards or other approved methods.

4. Subscription Policy

Subscription boxes are billed as per the plan chosen (monthly, quarterly, etc.).
Auto-renewal will apply unless the customer cancels before the next billing cycle.
Customers can cancel or modify their subscription at any time via their account dashboard or by emailing contact@kidsavia.com.
Once a box has been processed or shipped, cancellations will only apply to the next billing cycle.

5. Shipping & Delivery

Kidsavia ships across the UAE and select GCC countries.
Delivery timelines may vary depending on your location and courier partner.
Delays due to customs, weather, or courier issues are beyond our control.
Shipping charges (if applicable) will be calculated at checkout.

6. Returns, Refunds & Cancellations

Please refer to our full Refund & Cancellation Policy for details.

In summary:

Returns and refunds are available only in limited cases such as damaged, defective, or wrong items.
Cancellations must be made within 24 hours of placing an order.
Customised or personalised items are non-refundable and non-exchangeable.

7. Product Information

All efforts are made to ensure that product images, descriptions, and specifications are accurate.
Due to photography and screen differences, slight variations in color or appearance may occur.
Product availability is subject to change without notice.

8. Intellectual Property

All content on the Kidsavia website (including text, images, graphics, videos, and logos) is the intellectual property of Kidsavia or its licensors and protected by copyright laws.
You may not copy, distribute, reproduce, or use any content without written permission.

9. User Conduct

You agree not to:

Use the site for any unlawful or fraudulent purpose.
Impersonate any person or misrepresent your identity.
Attempt to gain unauthorized access to any part of the site.
Post harmful, offensive, or misleading content through reviews or forms.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for full details on how your data is collected, used, and protected.

11. Limitation of Liability

Kidsavia is not liable for:

Any indirect, incidental, or consequential damages arising from your use of our site or products.
Any delay or failure in delivery due to causes beyond our control.
Any allergic reactions or product sensitivities – please review product details carefully.

12. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be handled by the competent courts in the UAE.

13. Modifications

Kidsavia reserves the right to update or modify these Terms at any time without prior notice. Continued use of the site following any changes implies acceptance of the revised terms.

14. Contact Us

For any questions regarding these Terms or your order, please reach out to us at:

📧 contact@kidsavia.com
🌐 www.kidsavia.com